FAQS
Where Science Illuminates Timeless Beauty
Frequently Asked Questions
LUMIRA is a modern skincare brand built on science, thoughtful formulation, and refined daily care. We focus on creating quality skincare experiences that combine carefully selected ingredients, professional formulation principles, and elegant simplicity.
Many LUMIRA products are designed for a wide range of skin types. However, every individual’s skin condition is different. We recommend reviewing the product description and full ingredient list before purchase.
Yes. We recommend applying a small amount of the product to a discreet area of skin and observing for 24 to 48 hours before regular use, especially if you have sensitive skin or a history of skin reactions.
Discontinue use immediately if you experience redness, itching, swelling, discomfort, or other unexpected reactions. Rinse the affected area gently and seek professional medical advice if symptoms are severe or persistent.
Store products in a cool, dry place away from direct sunlight, heat, and excessive moisture. Keep containers tightly closed when not in use and avoid storing them in high-temperature areas.
Please refer to the Period After Opening symbol or instructions printed on the product packaging. For the best experience, use the product within the recommended period and stop using it if the smell, colour, or texture changes noticeably.
LUMIRA products are developed with attention to formulation quality, ingredient selection, and product consistency. Product-specific testing and information may vary, so please refer to the individual product page for details.
This should only be stated once the brand has verified its manufacturing and supplier practices. Until confirmed, avoid making an absolute cruelty-free claim.
Ingredient suitability can vary from person to person. If you are pregnant, breastfeeding, receiving medical treatment, or have a skin condition, consult your doctor before using any new skincare product.
In most cases, yes. However, avoid introducing too many active ingredients at the same time. Start gradually and observe how your skin responds.
A general routine is:
Cleanser → Toner → Essence or Serum → Moisturiser → Sunscreen in the morning.
Specific product instructions should always take priority.
Usage frequency depends on the product. Some products may be suitable for morning and evening use, while others may be recommended only a few times per week.
Orders & Payments
Select the product you would like to purchase, choose the quantity, click “Add to Cart,” and proceed to checkout. Complete your delivery and payment information to confirm the order.
Available payment methods will be displayed during checkout and may include online banking, credit or debit cards, and selected e-wallets.
Payments are processed through the website’s authorised payment provider. LUMIRA does not directly store full card information unless specifically stated by the payment provider.
Contact Customer Care as soon as possible. Changes or cancellations may only be possible before the order has been packed or dispatched.
Check your spam or junk email folder first. Also confirm that the email address entered during checkout was correct.
Shipping & Delivery
LUMIRA currently delivers to selected locations shown during checkout. Availability may vary depending on delivery address and courier coverage.
Estimated delivery times will be stated on the Shipping & Delivery page or during checkout. Delivery may take longer during public holidays, major promotions, severe weather, or courier delays.
West Malaysa: 3-5 Working Days
East Malaysia: 5-7 Working Days
Once your order has been dispatched, tracking information will be sent by email.
Check the courier tracking status first. If there has been no update for an extended period, contact Customer Care with your order number and tracking number.
Check with household members, building management, security, neighbours, or the courier first. Contact LUMIRA Customer Care as soon as possible if the parcel still cannot be located.
Returns & Refunds
Return requests may be accepted when the product is unused, unopened, in its original condition, and submitted within the return period stated in our Refund & Return Policy.
For hygiene and safety reasons, opened, tested, or used skincare products are generally non-returnable unless they arrived damaged, defective, or incorrect.
Contact Customer Care within 48 hours of delivery and provide your order number, photos of the parcel, product, shipping label, and the issue.
Approved refunds are generally processed within 7 to 14 business days to the original payment method. Actual bank processing times may vary.
Promotions & Accounts
Unless otherwise stated, only one discount code may be used per order. Discount codes usually cannot be combined with other promotions.
The code may have expired, reached its usage limit, require a minimum purchase, apply only to selected items, or be restricted to certain customers.
Yes. It is compulsory.
You may contact LUMIRA Customer Care through:
Email: lumiraworldsdnbhd@gmail.com
WhatsApp: +6019-341 3313
